The Gumshoe Of Westfarms Mall Is On The Case
This week alone, the watchful shoe repairman helped police make two arrests and retrieve $14,000 in pilfered items.From his spot working at Hakky Shoe Repair near a rear entrance to the mall, Arroyo looks for the tell tale signs of the pros and calls security. His tips have led to the recovery of tens of thousands of dollars worth of stolen goods since the holiday shopping season began in November.I have a gift,” the 30 year old New Britain resident says. I kind of put a dent in their business.”In return for his vigilance, the mall will treat Arroyo to gif marc jacobs t certificates from the stores he helped. He may field a few job offers, too.One of these days I might bring him on the security staff,” said Mike McAvinue, Westfarms general manager. We’re just so ple marc jacobs ased.”One of the managers at The Limited said she’d love to hire Arroyo, too, and told her boss about him. Arroyo’s bust this week helped The Limited recover $1,500 in stolen property, according to police.McAvinue, a former Ba marc jacobs ltimore police officer, said Arroyo works like a detective. He uses common sense and applies what he knows about how people look and act when they’re shopping. He’s planning to ask Arroyo to meet with merchants next month and share his skills. And we may have him teach some classes.”Arroyo said his secret is simple. He doesn’t pay much attention to shoppers’ appearance or ethnicity. Professional shoplifters who come in from New York in groups of two to four people dress sharply and appear well groomed. They look GQ and the women are beautiful. They don’t look like shoplifters.”But they do strange things like make frequent trips to their car carrying full bags and then walk back into the mall either without bags or carrying empty bags.When the trips to the car come in quick succession, Arroyo pays close attention. He finds it strange that shoppers can make careful selections in such little time and then get their turn at the cash register with so many shoppers flooding the stores.Arroyo is right on, said Tracy Dalenta, co manager at The Limited. About a month ago a shoplifter made off from her store with 52 silk shells worth $2,500. The robber made fast work of the heist. In that case, Arroyo led police to the perpetrator’s car and police towed the car and recovered the clothing. No arrests were made.The ultimate clue that a shopper is really a shoplifter, Arroyo said, is the bag he or she carries. Professionals use a booster bag” a shopping bag designed to block store security alarms. Arroyo knows how to spot those bags.Arroyo attributes some of his success to his understanding boss. When Arroyo spots a suspicious person, sometimes he leaves the shop to follow his suspects and to look in their cars. Sometimes I’m out of the store two hours. He’s very understanding and he doesn’t complain,” Arroyo said of his boss, John Lee.Dalenta said she’s excited about this week’s arrests because so many shoplifters get away. Her store alone lost $38,000 because of thefts over three months last summer, she said.But although Dalenta is thankful when stolen merchandise is recovered, she said she can’t return the items to the shelves because they’re evidence of a crime. By the time she gets clearance to sell the silk shells, for example, she’s certain the garments’ season will have passed.According to Sgt. Alan Fournier, in addition to the items stolen from The Limited, the New Yorkers took: $6,000 in goods from Victoria’s Secret; $2,100 from Ann Taylor; $700 from Eddie Bauer; $1,200 from Banana Republic; $1,700 from Wilsons Leather; $580 from Structure, and $650 from Timberland.So marc jacobs me of the stolen items came from stores at other malls. For example, the goods from Wilson’s Lleather shops didn’t come from the Westfarms Mall store, said theat store’s manager, Jill Chapin.